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Group and travel agent bookings

Booking for a group, managing corporate travel, or working through a travel agency?
At Mayfield, we make group reservations simple and stress-free.

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Mayfield gives you the freedom to run your hotel your way – without high fees, rigid brand standards, or cookie-cutter design requirements.
We’re not here to change your hotel; we’re here to help travelers discover it.

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Frequently Asked Questions for guests

Planning your stay should be simple. We’ve put together answers to the most common questions about bookings, cancellations, and extended stays.

Whether you’re organizing a group trip, a short visit, or a long-term stay, our easy-to-follow FAQs help you prepare for your next stay with Mayfield.

What is your cancellation policy? caret-down

Planning your stay should be simple. We’ve put together answers to the most common questions about bookings, cancellations, and extended stays.

Whether you’re organizing a group trip, a short visit, or a long-term stay, our easy-to-follow FAQs help you prepare for your next stay with Magnuson Hotels.

How do I change or cancel a reservation? caret-down

To modify or cancel your booking, use our online room booking system or the reservations link on the homepage. Enter your last name and confirmation number to access your reservation through our hotel booking platform.

I can’t find my reservation number. How do I get a new one? caret-down

Email info@magnusonhotels.com with your full name, hotel name, city, state, and stay dates. Our team will send your hotel booking confirmation number promptly.

Can I change or cancel a non-refundable reservation? caret-down

Non-refundable bookings booked via our hotel reservation engine or third-party sites cannot be changed or canceled without fees. Please consult your booking source’s hotel reservation management software or policies.

I have a prepaid reservation. Do I still need to provide a credit card at check-in? caret-down

Yes. Hotels use hotel front desk software and hotel check-in software that require a credit or debit card for incidentals like extra guest or pet fees, even if your stay is prepaid.

How do I know my reservation is confirmed? caret-down

You will receive a hotel reservation confirmation email once your booking is complete via our central reservation system in hotels.

Do I need to provide a credit card to make an online hotel reservation? caret-down

Most bookings require a valid credit card to guarantee your stay via our hotel internet booking engine or online hotel property management software. Some prepaid or no-credit-card options may be available.

Will my credit card be charged if I don’t cancel or show up? caret-down

Failure to cancel or no-show will result in charges according to the hotel cancellation policy configured in our hotel revenue management system. This applies to both standard reservations, group bookings and extended stays.

Will traveling with extra guests affect my hotel reservation? caret-down

Extra guests impact room occupancy limits and may incur additional fees tracked in the hotel property management system (PMS). Contact the hotel to update your reservation. Contact the hotel to update your reservation, particularly for extended stays or group bookings.

How do I reserve a group of hotel rooms? caret-down

For group bookings, email Groups@magnusonhotels.com. Our hotel booking management software supports group rates and block bookings for weddings, conferences, and events. We can also discuss extended stay options and the best rates available for your group.

How do I find out about accommodations for guests with disabilities? caret-down

Contact the hotel or check their hotel accessibility page. Properties comply with ADA using features tracked in hotel management software.

Does the hotel accept pets? caret-down

Many hotels offer pet-friendly rooms. Policies vary by location; confirm pet fees and rules with the hotel. Service animals are always welcome per ADA.

Who do I contact if I have further questions about my hotel stay? caret-down

Contact the hotel directly via phone or email. Find contact info on the hotel contact page or individual property site.

How do I make a hotel reservation for someone else? caret-down

Book for someone else by entering their name in the guest name field in our booking engine for hotels. If paying with your card, a credit card authorization may be required. Contact the hotel for third-party payment policies.

What do I need to bring at hotel check-in? caret-down

Bring a valid photo ID and a credit/debit card for payment and incidentals. Some hotels require credit card authorization for third-party payments. Confirmation helps speed check-in through our hotel front desk software.

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Travel Agent Group Request

Are you looking for attractive group rates?

Complete the travel agent group request form below and a member of our team will get in touch!

Browse our huge library of hotels in the United States and abroad. We’ve got a property for every taste and budget. Our hotels sit next to busy attractions and key highways. When you submit our form, please have a few hotels in mind. With a portfolio of hundreds, we must narrow down your options to the most suitable hotels. Finally, have a budget and group size in mind for when we get in touch

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