FAQs for hotel visitors

You can do this through our online room booking system, or the reservations link on the homepage. Enter your last name and confirmation number to access your reservation through our hotel booking platform.

Email info@mayfieldhotels.com with your full name, hotel name, city, state, and stay dates. Our team will send your hotel booking confirmation number promptly.

Non-refundable bookings booked via our hotel reservation engine or third-party sites can’t be changed or canceled without fees. Please consult your booking source’s hotel reservation management software or policies.

Yes. Mayfield hotels use desk software and check-in software that require a credit or debit card – for incidentals like extra guest or pet fees, even if your stay is prepaid.

You’ll receive a hotel reservation confirmation email once your booking is complete, via our central reservation system.

Most bookings require a valid credit card to guarantee your stay, but some prepaid or no-credit-card options may be available.

Yes, failure to cancel or no-show will result in charges, according to our hotel cancellation policy. This applies to standard reservations, group bookings and extended stays. 

Extra guests impact room occupancy limits and may incur additional fees. Make sure that you contact the hotel to update your reservation, particularly for extended stays or group bookings.

For group bookings, please fill out our group booking from here. One of our team will get in touch with you to book. Our booking software supports group rates and block bookings for weddings, conferences, and other events. We can also discuss extended stay options and the best rates available for your group.

We’d advise you to contact the hotel directly, or check their accessibility page. US properties that comply with the Americans with Disabilities Act can be located using features in our hotel management software. 

Many of our hotels offer pet-friendly rooms. Policies vary by location, so please confirm pet fees and rules directly with the hotel. Service animals are always welcome, in accordance with the Americans with Disabilities Act.

Contact the hotel directly via phone or email. You can find contact details on the hotel contact page or individual property site.

You can book for someone else by entering their name in the guest name field in our booking engine. If paying with your card, a credit card authorization may be required. Contact the hotel for third-party payment policies.

Bring a valid photo ID and a credit/debit card for payment and incidentals. Some hotels require credit card authorization for third-party payments. Confirmation helps speed check-in through our hotel front desk software.